Purchasing From Britim Office Supplies

All products on this website are sold subject to availability and prices are correct at the time of publication. Payments are made online with credit/debit card, except for account customers. Please contact us if you would like to set up an account.

Prices

Prices shown are in UK sterling and subject to VAT at the applicable rate.

Cancellation of Orders

Customers may cancel their order before their job has been printed. Order cancellation will incur a £5 administration fee which will be deducted from any refunds.

Delivery

Delivery is free within a 30 mile radius of the Peterborough area, and goods are delivered via our own vehicles.

Nationwide delivery charges are shown when items are entered into the shopping basket and again confirmed on the checkout summary pages.

Dispatches may be made by registered mail or courier and in which case a signature maybe required upon delivery. We aim to dispatch orders within 24 hours from receipt of cleared payment.

We will notify you of any stock shortages and give you the option of cancelling your order for a full refund or waiting for stock to arrive.

Guarantee

We aim to satisfy our customers by providing quality products and ensuring that they arrive with you in perfect condition. If for any reason we do not meet your expectations, please contact us with your complaint and we will endeavour to resolve it to your satisfaction. If Britim Office Supplies is found to be at fault we will refund of replace the item within 14 days. Any liability is limited to the value of the goods and we will not be liable for any consequential losses.

This policy does not affect your statutory rights.

Personalised Products

We regret that we are unable to offer refunds on personalised items where the customer has provided incorrect details, such as spelling or grammar mistake. The ordering process allows the customer to view each design and it is therefore the customer's responsibility to ensure the personalisation is correct before submitting an order.

Product Specifications

Colour

Due to limitations of technology the colour of products shown on the customer's computer screen are close representations of the actual items. Britim Office Supplies will not enter into any discussions with regards to the accuracy of colour. If colour is critical to you then we can send samples of our products.

Dimensions/Weights

Paper and envelope sizes are within +/- 3mm of the stated size.

Paper and envelope weights are within +/- 5gsm.